New England Research Institutes, Inc. Website Privacy Policy

Last revised and effective as of:  October 15, 2018

SCOPE OF WEBSITE PRIVACY POLICY.

Browsing our website at https://www.neriscience.com/ and any subdomains (the “Website”) does not require you to register for an account or actively provide any personally identifiable information to us, but as indicated below, we and third parties may use cookies and action tags to passively collect information from visitors to our Website.

New England Research Institutes, Inc. is a full-service contract research organization (CRO) that provides clinical trial, epidemiology, public health and disparities, and bio-behavioral research services to pharmaceutical, biotechnology, medical device, and federal sponsors.  In connection with these services, we conduct clinical trials, registries, focus groups, and observational studies (each, a “Study”; collectively, “Studies”).  This Website Privacy Policy describes how we, New England Research Institutes, Inc. (“NERI”, “we”, “us”, or “our”) handle information that we collect on the Website.  

NERI also has an EU Privacy Policy which applies to information relating to identified or identifiable natural persons in the European Economic Area (“EEA”), the United Kingdom (“UK”) and Switzerland that NERI collects on the Website and through other online and offline channels in connection with your interaction with our CRO business, including without limitation Studies (collectively, the “Business”). Individuals in the EEA, the UK and/or Switzerland should carefully read the EU Privacy Policy in conjunction with this Website Privacy Policy.

For clarification but not limitation, with respect to our U.S. operations, this Website Privacy Policy only applies to information collected through the Website and does not apply to information collected through offline and other online channels from Study subjects and others in connection with our U.S. operations including without limitation our U.S. Studies.  You should carefully read this Website Privacy Policy.  By using the Website, you are signifying your acceptance of this Website Privacy Policy. If you do not agree to this Website Privacy Policy, you are not permitted to use the Website. 

As used in this Website Privacy Policy, the terms “using” and “processing” information include using cookies on a computer, subjecting the information to statistical or other analysis and using or handling information in any way, including, but not limited to collecting, storing, evaluating, modifying, deleting, using, combining, disclosing, and transferring information within our organization or among our affiliates within the United States or internationally.

WHAT INFORMATION ABOUT ME IS COLLECTED THROUGH THE WEBSITE?

Depending on your use of Website, we may collect two types of information:  personally identifiable information and non-personally identifiable information. 

Personally Identifiable Information

Personally identifiable information is information that identifies you or can be used to identify or contact you. The categories of personally identifiable information that may be collected through the Website include but are not limited to your name, email address, and physical address. 

Non-Personally Identifiable Information

Non-personally identifiable information is information, any single item of which, by itself, cannot be used to identify or contact you.  The categories of non-personally identifiable information that may be collected through the Website include but are not limited to questions and comments, IP addresses, browser types, unique device identifiers, device types, what type of Internet browsing device you are using, requested URL, information such as how you arrived at our Website (including referring URL), network name, the country, state, and city where your server is located, browser language, the pages you view, the date and time of your visit, domain names, and other statistical data involving use of the Website. Certain non-personally identifiable information may be considered a part of your personally identifiable information if it were combined with other identifiers (for example, combining your zip code with your street address) in a way that enables you to be identified. However, the same pieces of information are considered non-personally identifiable information when they are taken alone or combined only with other non-personally identifiable information (for example, your viewing preferences). 

WHERE AND WHEN IS INFORMATION COLLECTED THROUGH THE WEBSITE, INCLUDING THROUGH THE USE OF COOKIES AND ACTION TAGS?

Information provided by you

We will collect personally identifiable and non-personally identifiable that you submit to us.  As an example, we may obtain your personally identifiable and other information from you if you identify yourself to us by sending us questions or comments. 

Cookies and Action Tags

We may collect non-personally identifiable information passively using “cookies” and “action tags.” By using cookies and action tags together, we are able to gain valuable information to improve the Website. 

“Cookies” are small text files that can be placed on your computer or mobile device in order to identify your Web browser and the activities of your computer on the Website and other websites. Cookies can be used to personalize your experience on the Website, to assist you in using the Website, and to allow us to statistically monitor how you are using the Website to help us improve the Website. We also may use cookies to determine the popularity of certain content. In addition to cookies that we place on your computer or mobile device, cookies may also be placed on your computer or mobile device by third parties, including third parties providing analytical and other services related to the Website. In the course of providing services, such third parties could place or recognize unique cookies on your browser.  You do not have to accept cookies to use the Website. Even if you initially agree to accept cookies, you can change your preferences at any time. Although most browsers are initially set to accept cookies, you may reset your browser to notify you when you receive a cookie or to reject all or some cookies. Most browsers offer instructions on how to do so in the "Help" section of the toolbar. However, if you reject cookies, certain features or resources of the Website may not work properly or at all and you may experience some loss of convenience. 

For the avoidance of doubt, this Website may use third-party service platforms.  These third-party service platforms may place cookies on your computer or mobile device.  If you would like to disable "third party" cookies, you may be able to turn them off by going to the third party's website.

We may, without limitation, use the following cookies:

  • DNN Content Management System forms authentication cookie, which is typically temporary session cookie used for login and security purposes
  • DNN Content Management System portal role cookie, which is typically a persistent cookie that has a short duration used for login and security purposes
  • Google Analytics cookies to understand web metrics, including the DoubleClick cookie to view Demographics & Interest Reporting

Here are links to the main third-party platforms we may, without limitation, use:

The cookie-related information is not used to identify you personally. 

“Action tags,” also known as web beacons or gif tags, are a web technology used to help track website usage information, such as how many times a specific page has been viewed. Action tags are invisible to you, and any portion of the Website or email sent on our behalf may contain action tags.

Finally, you should be aware that third parties may use their own cookies or action tags when you click on a link to their websites or services on or from the Website. This Website Privacy Policy does not govern the use of cookies or action tags or the use of your information by such third-party websites or services.

Log Files

We also collect non-personally identifiable information through our Internet log files, which record data such as user IP addresses, browser types, domain names, and other anonymous statistical data involving the use of the Website. This information may be used to analyze trends, to administer the Website, to monitor the use of the Website, and to gather general demographic information. We may link this information to personally identifiable information for these and other purposes such as personalizing your experience on the Website and evaluating the Website in general.

DOES NERI COLLECT INFORMATION FROM CHILDREN UNDER 13 YEARS OF AGE THROUGH THE WEBSITE?

We are committed to protecting the privacy of children. The Website is not designed for or directed to children under the age of 13. We do not collect personally identifiable information through the Website from any person we actually know is under the age of 13. 

FOR WHAT PURPOSES IS THE INFORMATION COLLECTED THROUGH THE WEBSITE?

In general, we use the information collected through our Website to process your transactions, to conduct and improve our Business, to help us understand who uses the Website, to improve the Website, for internal operations and overall systems administration, and, if you request information or request that we contact you, to respond to your requests.  In addition, if you identify yourself to us by sending us an email with questions or comments, we may file your questions or comments (with your personally identifiable information) for future reference.  We may also use the information gathered through the Website (including your personally identifiable information) for statistical purposes, to perform statistical analysis of user behavior, and to evaluate and improve the Website and our Business. We may link some of this information to personally identifiable information for internal purposes. If you opt in, we may use personally identifiable information to send you NERI marketing materials including information about our programs and promotional information.

WHEN, AND TO WHAT TYPES OF THIRD PARTIES, DOES NERI DISCLOSE INFORMATION COLLECTED THROUGH THE WEBSITE?

We  generally disclose information we gather from you through the Website to the following types of third parties and as otherwise set forth in this Website Privacy Policy and as specifically authorized by you (including without limitation through any consent you may sign in connection with a Study or otherwise). 

Third Parties Generally

With respect to our Website, your non-personally identifiable information may be provided to third parties, including where such information is combined with similar information of other users of the Website.  In addition to the above, when individuals use our Website, third parties (including without limitation third-party analytics and other service providers) may directly collect information about our Website visitors, including about our visitors’ online activities over time and across different websites.  The third parties to which information may be provided, or who may directly collect information, may include analytics and other service providers, vendors and website tracking services, affiliates, actual or potential commercial partners, clients (including Sponsors), licensees, researchers, and other similar parties. 

Please note in particular that the Website uses Google Analytics, including its data reporting features and the DoubleClick cookie to view Demographics & Interest Reporting.  Information collected by Google Analytics includes but is not limited to web metrics.  For information on how Google Analytics collects and processes data, please see the site “How Google uses data when you use our partners' sites or apps”, currently located at www.google.com/policies/privacy/partners/. For information on opting out of Google Analytics, we encourage you to visit Google’s website, including its list of currently available opt-out options presently located at https://tools.google.com/dlpage/gaoptout.  For information on opting out of the DoubleClick cookie specifically, see the DoubleClick opt-out page at https://adssettings.google.com/anonymous?sig=ACi0TCgPDS213eyFljx4kCZox8YH0ejRjY0OWLkMKzts9asSvbrWPeES5etKmcC45ZVvvg5re0DuPBjgjzWQ2YaqE8VGs0NlJA&hl=en#display_optout

Laws and Legal Rights

Your information (including your personally identifiable information) may be disclosed upon a good faith belief that disclosure is required in order to comply with an applicable statute, regulation, rule or law, a subpoena, a search warrant, a court or regulatory order, lawful requests by public authorities, including to meet national security or law enforcement requirements, or other valid legal process. Your information may be disclosed in special circumstances upon a reasonable belief that disclosing this information is necessary to identify, contact, or bring legal action against someone, to detect fraud, or to protect our rights or property or the safety and/or security of our Website, our Business or the general public.

Outside Contractors

We may employ independent contractors, vendors, and suppliers (collectively, “Outside Contractors”) to provide specific services and products related to the Website and/or our Business, including hosting, maintenance, auditing, monitoring, and other services. In the course of providing products or services to us, these Outside Contractors may have access to your information (including personally identifiable information). We use reasonable efforts to ascertain that these Outside Contractors are capable of protecting the privacy of your personally identifiable information. 

Sale of Business or Bankruptcy

Your information (including personally identifiable information) may be transferred to a third party in connection with a sale, merger or other transfer of all or substantially all of the assets of NERI or any of its Corporate Affiliates (as defined below), or any portion of NERI or any of its Corporate Affiliates, or in the event that we discontinue our business, or in the event that we file a petition or have filed against us a petition in bankruptcy, reorganization or similar proceeding, provided that the third party agrees to adhere to the terms of this Website Privacy Policy. 

Affiliates

Your information (including personally identifiable information) may be disclosed to our Corporate Affiliates. For purposes of this Website Privacy Policy, “Corporate Affiliate” means any person or entity which directly or indirectly controls, is controlled by or is under common control with NERI, whether by ownership or otherwise; and “control” means possessing, directly or indirectly, the power to direct or cause the direction of the management, policies or operations of an entity, whether through ownership of fifty percent (50%) or more of the voting securities, by contract or otherwise.  Any information identifying you that is provided to our Corporate Affiliates will be treated by those Corporate Affiliates in accordance with the terms of this Website Privacy Policy. 

Transborder Hosting and Transfer of Information

Personally identifiable information collected on the Website may be transferred from time to time to NERI offices or personnel, or to third parties, located in the United States, and the Website may be viewed and hosted in the United States, which may not have laws of general applicability regulating the use and transfer of such data. By using the Website and submitting such information on it, you voluntarily consent to such transborder transfer and hosting of such information.  For specific information regarding how we handle personal information transferred to the United States from the EEA, the United Kingdom and/or Switzerland, please see our EU Privacy Policy.

DOES THIS WEBSITE PRIVACY POLICY APPLY WHEN I LINK TO OTHER WEBSITES OR SERVICES?

Our Website may provide you with access to other websites and services.  Please be aware that we are not responsible for the privacy practices of any websites or services other than the Website. We encourage you to read the privacy policies or statements of each and every such website and service. This Website Privacy Policy does not apply to any websites or services other than the Website.

IS THE INFORMATION COLLECTED THROUGH THE WEBSITE SECURE?

We want your information (including personally identifiable information) to remain secure. We strive to provide transmission of your information from your computer or mobile device to our servers through techniques that are consistent with industry standards and to employ administrative, physical, and electronic measures designed to protect your personally identifiable information from loss, misuse, and unauthorized access, disclosure, alteration and destruction, taking into account the risks involved and the nature of the information. Notwithstanding the above, you should be aware that there is always some risk involved in transmitting information, both over the Internet and through other online and offline channels. There is also some risk that others could find a way to thwart our security systems. As a result, while we strive to protect your information, we cannot ensure or warrant the security or privacy of any information you transmit to us, and you do so at your own risk.

WHAT CHOICES DO I HAVE REGARDING THE COLLECTION, DISCLOSURE AND DISTRIBUTION OF PERSONALLY IDENTIFIABLE INFORMATION COLLECTED THROUGH THE WEBSITE?

We  generally use personally identifiable information collected through the Website as described in this Website Privacy Policy or as authorized by you (including without limitation through any consent you may sign in connection with a Study or otherwise) or as otherwise disclosed at the time we request such information from you. You generally must “opt in” and give us permission to use your personally identifiable information collected through the Website for other purposes. You may also change your preference and “opt out” of receiving communications from us by following the directions provided in association with the communication, or by contacting privacy@neriscience.com

DO NOT TRACK

The term “Do Not Track” refers to a HTTP header offered by certain web browsers to request that websites refrain from tracking the user. We take no action in response to Do Not Track requests.

CAN I UPDATE OR CORRECT MY PERSONALLY IDENTIFIABLE INFORMATION COLLECTED THROUGH THE WEBSITE?

You have the right to request the restriction of certain uses and disclosures of personally identifiable information collected through the Website as follows. You can contact us in order to (subject to the following paragraph) (1) update or correct your personally identifiable information or (2) change your preferences with respect to communications and other information you receive from us by contacting privacy@neriscience.com. Such updates, corrections, and changes will have no effect on other information that we maintain, or information that we have provided to third parties in accordance with this Website Privacy Policy prior to such update, correction, or change. To protect your privacy and security, we may take reasonable steps (such as requesting a unique password) to verify your identity before granting you profile access or making corrections.  You are responsible for maintaining the secrecy of your unique password and account information at all times. 

You should be aware that it is not technologically possible to update or change each and every record of the information you have provided to us from our system. The need to back up our systems to protect information from inadvertent loss means that a copy of your personally identifiable information may exist in a form that will be difficult or impossible for us to locate. After receiving your request, we will use commercially reasonable efforts to update, correct, or change, as appropriate, all personally identifiable information collected through the Website and stored in databases we actively use and other readily searchable media, as appropriate, as soon as and to the extent reasonably practicable.

HOW WILL I KNOW IF THERE ARE ANY CHANGES TO THIS WEBSITE PRIVACY POLICY?

You should be aware that we may revise this Website Privacy Policy from time to time. For clarification but not limitation: we may make non-significant changes to this Website Privacy Policy that generally will not significantly affect our use of your personally identifiable information, without providing an “opt-out” option; and your continued use of the Website following the posting of non-significant changes to this Website Privacy Policy constitutes your acceptance of those changes. We encourage you to check this page periodically for any changes. If any changes to this Website Privacy Policy are unacceptable to you, you must immediately contact us and, until the issue is resolved, stop using the Website.  

WHO DO I CONTACT IF I HAVE ANY PRIVACY QUESTIONS?

If you have any questions or comments about this Website Privacy Policy or feel that we are not abiding by the terms of this Website Privacy Policy, please contact us in either of the following ways:

By email: privacy@neriscience.com

By postal mail or courier:

New England Research Institutes, Inc.
Attn: F. Sandra Siami, SVP, Clinical, Regulatory, & Quality
480 Pleasant Street, A100
Watertown, MA 02472
U.S.A.

CONSENT

BY USING THE WEBSITE, YOU SIGNIFY YOUR ACCEPTANCE OF THIS WEBSITE PRIVACY POLICY. IF YOU DO NOT AGREE TO THIS WEBSITE PRIVACY POLICY, YOU SHOULD NOT USE THE WEBSITE. CONTINUED USE OF THE WEBSITE, FOLLOWING THE POSTING OF CHANGES TO THIS WEBSITE PRIVACY POLICY THAT DO NOT SIGNIFICANTLY AFFECT THE USE OR DISCLOSURE OF YOUR PERSONALLY IDENTIFIABLE INFORMATION, MEANS THAT YOU ACCEPT THOSE CHANGES.

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